What is your alarm-centre response time?
Signal-to-dispatch typically runs in under 60 seconds for prioritised alarms. On-scene mobile response varies by region and contracted SLA — commonly 15-30 minutes in major metropolitan zones.
Do you integrate with our existing alarm system?
Yes. Most modern alarm systems integrate via standard signalling protocols. We document the integration and run a verification cycle before going live.
What about lone-worker alarming?
Lone-worker alarming and GPS track-and-trace cover personnel and assets in motion — drivers, field staff, valuable equipment. Dispatch protocols are documented and traveller briefings provided.
How are false alarms handled?
Every signal is triaged. Where a verification step (camera, voice, two-stage acknowledgement) clears the signal, no dispatch is made and the event is logged. Pattern analysis identifies repeat false-alarm sources.
Do you provide monthly reporting?
Yes. Standard reporting covers signals received, dispatches made, response times, incidents documented, and exception items requiring follow-up. Bespoke reporting is available on request.
Are you the alarm centre or do you sub-contract?
We operate the dispatch and response chain through documented partners. Where sub-contracting is in scope, it is disclosed before contract and the supplier is selected against our documented standard.
What is included beyond signal handling?
Mobile patrol response, on-scene incident assessment, written incident report, evidence collection where applicable, and (where contracted) law-enforcement liaison.
How is the service priced?
Typically retainer-based for monitoring and dispatch; per-event for response if outside contracted thresholds. Custom-quoted on engagement scope.